General Questions

What is eFireplace.ca?

eFireplace.ca is a Canadian online retailer specializing in electric fireplaces, gas fireplaces, wood stoves, fireplace inserts, and related accessories. We deliver high-quality heating products across Canada with expert customer support.

Do you have a physical store or showroom?

We are an online-only retailer. This allows us to offer competitive prices and fast shipping directly to your door. If you need help selecting a product, our expert team is available via email or phone.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Orders & Shipping

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Delivery times range from 3–7 business days depending on your location and the shipping method selected.

How much does shipping cost?

Shipping costs are calculated at checkout based on the item size, weight, and delivery address. Orders over a certain value may qualify for free shipping—see the product page or cart for details.

Do you ship outside of Canada?

At this time, we only ship within Canada. If you’re located in the U.S., contact us for a referral to a local distributor.

Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat cupidatat non proident, sunt in culpa qui officia deserunt mollit anim id est laborum.

Can I track my order?

Yes! Once your order ships, you’ll receive a tracking number via email to monitor delivery status.

Returns & Refunds

What is your return policy?

Most items can be returned within 30 days of delivery if unused, uninstalled, and in their original packaging. See our Return Policy for full details.

How do I return a product?

Contact us at returns@efireplace.ca with your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) and shipping instructions.

Are there restocking fees?
Some items may be subject to a restocking fee of up to 20%, which will be confirmed during the return approval process.

Product Questions

Are your fireplaces safe for homes with children or pets?

Yes, all electric and gas fireplaces we sell meet Canadian safety standards. Many models have cool-touch glass and automatic shut-off features for added safety.

Can I install the fireplace myself?

Many electric fireplaces are designed for DIY installation. However, gas or wood-burning units must be installed by a licensed technician to comply with local codes and ensure safe operation.

Do you offer installation services?

While we don’t directly provide installation, we’re happy to help you find a certified technician in your area. Contact us for recommendations.

What if I need replacement parts?

We stock a variety of replacement parts and can help source what you need. Reach out with your model number and issue, and we’ll assist.

Payments & Orders

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, AMEX), PayPal, and Interac e-Transfer. All transactions are encrypted and secure.

Is it safe to shop on eFireplace.ca?

Yes! Our website uses secure SSL encryption and adheres to best practices in e-commerce security.

Can I cancel or change my order?

Orders can be modified or canceled prior to shipment. Contact us as soon as possible at orders@efireplace.ca.

Warranty & Support

Do your products come with a warranty?

Yes, all products include a manufacturer warranty. Warranty length varies by brand and model—please refer to the product page or contact us for specific details.

How do I make a warranty claim?

Email support@efireplace.ca with your order number, a description of the issue, and photos if applicable. We’ll assist you with next steps.