FREQUENTLY ASKED QUESTIONS
We are an online-only retailer. This allows us to offer competitive prices and fast shipping directly to your door. If you need help selecting a product, our expert team is available via email or phone.
Shipping costs are calculated at checkout based on the item size, weight, and delivery address. Orders over a certain value may qualify for free shipping—see the product page or cart for details.
Contact us at returns@efireplace.ca with your order number and reason for return. We’ll provide a Return Merchandise Authorization (RMA) and shipping instructions.
Some items may be subject to a restocking fee of up to 20%, which will be confirmed during the return approval process.
Email support@efireplace.ca with your order number, a description of the issue, and photos if applicable. We’ll assist you with next steps.